Terms and Conditions for Membership Application
1. Kestrelflyer, Kestrelflyer Plus and Kestrelflyer Elite membership is open to persons aged 12 and over, with a mailing address in the Republic of Mauritius or any other country that does not prohibit participation in this programme.
2. Applicants must complete the membership application form and send it to the address detailed on it. Evidence of travel on Air Mauritius (original receipt coupons) must be produced if required and must be within the 12 months prior to the application enclosed with the application in the name of the prospective member. Industry and agent discounted tickets will not be considered for the purpose of the application. Membership commences on the date application is approved.
3. Air Mauritius reserves the right to refuse, at any time, the membership application form or, at its discretion revoke membership of the Kestrelflyer Programme without giving any notice or reasons.
4. Kestrelflyer, Kestrelflyer Plus and Kestrelflyer Elite cards and baggage tags are the property of Air Mauritius and can be recalled at anytime.
5. Kestrelflyer card is personal and is not transferable.
6. Membership cards are subject to Paragragh 3 and is valid for 36 months
7. As the membership expiry date approaches, each member’s miles with Air Mauritius are reviewed and subject to paragraph 3 membership renewed as per the qualification criteria.
8. Any taxes or duties arising from participation in the programme shall be paid by the member.
9. Temporary membership is given as when someone fills in the application form until he/she accumulates 24,000 miles to become eligible for full membership.
10. Miles accumulated shall also be forfeited without entitlement to compensation
11. Air Mauritius does not guarantee and accepts no liability from loss or damage arising from the provision or non-provision of services or benefits by its Program Partners.
12. Abuse of the Kestrelflyer, Kestrelflyer Plus or Kestrelflyer Elite services and benefits; failure to follow the programme terms and conditions; or any misinterpretation of information relating to the programme may result in cancellation of membership.
13. Members should notify the Customer Loyalty Centre of any change of address in writing.
14. Personal data of members will be used by Air Mauritius for marketing purposes and may be shared with other program Partners.
15.  An administration fee of €10 will be charged for replacement of misplaced / lost cards.
16. Air Mauritius reserves the right to amend, modify, alter and/or terminate at any time, without giving notice, throughout the world, or in a specific country the Kestrelflyer programme. This includes the right of Air Mauritius to terminate at any time the right of any or all members of the Kestrelflyer club to earn or redeem mileage and/or other benefits enjoyed under the present scheme.
17. Air Mauritius shall not be liable for any loss or damage, whether direct, indirect or consequential resulting from termination or change of the rules pertaining to the Kestrelflyer scheme or any of the facilities, benefits or arrangements which are made available to Kestrelflyer members including the withdrawal or limiting of any such benefits, facilities or arrangements advertised or provided to the Kestrelflyer member.
18. While Air Mauritius will use its reasonable endeavours to ensure that the services, benefits, facilities and/or arrangements expressed or advertised as being available to Kestrelflyer members, Air Mauritius does not guarantee that such services, benefits, facilities and/or arrangements will be made available and Air Mauritius will not be liable for any loss or damage, whether direct, indirect or consequential from the provision or non-provision, whether in whole or in part, of any such services, benefits, facilities or arrangements.
19. In the event of death of a member, membership will be terminated and all accumulated mileage and unused awards will be cancelled.
20. The terms and conditions of Kestrelflyer scheme are governed by the Laws of the Republic of Mauritius. In the event of any dispute both parties agree to submit to the exclusive jurisdiction of the Mauritian courts.